Refund & Exchange
We will gladly accept returns on all items (except items marked Sale) postmarked within 14 days from time of delivery for store credit or exchange.
Items must be unwashed, unworn and with original tags and hygienic liner.
We do not offer refunds at this time. Shipping costs are non-refundable. Return handling and return shipping costs are the responsibility of the customer.
Any item(s) marked sale are not eligible for refunds, store credit, or exchange.
If any return does not meet the above requirements, the return will not be accepted and will be immediately returned to you. We reserve the right to refuse any return due to signs of wear, misuse, or alterations. If you have any questions please contact firstname.lastname@example.org
EXCHANGING & RETURNING ITEMS
For Hong Kong SAR Orders
It's free to exchange items for the same item in a different size or color based on stock availability. Shipping is complimentary on the exchanged item (for Hong Kong orders).
To ship an item back to The Beach Project please:
- Indicate on your invoice whether you are exchanging or returning the item(s).
- For returns: please indicate the reason for return on your invoice.
- For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail to email@example.com with the order number, the item, and size you would like on hold.
- Pack your item(s) and invoice into the return bag/cardboard box
- Mail your package back to The Beach Project Address below:
Shop 248, 2/F, Pacific Place, 88 Queensway, Admiralty, Hong Kong
The Beach Project is not responsible for the cost of return shipping. You must pay for insurance and tracking, should you decide to use a shipping method other than the DHL label provided with your order. The Beach Project is NOT responsible for packages lost in transit.
For orders outside Hong Kong SAR, customer is responsible for the cost of return shipping, including tracking and insurance. Insurance amount shall be the value of the returned merchandise. We strongly encourage customer to send returned packages via a trusted and reputable courier service. The Beach Project is NOT responsible for packages lost in transit on returned items.
Please contact customer service at firstname.lastname@example.org for further information on refund & exchange.